Frequently Asked Questions

erpnexai is a complete IT solutions provider specializing in ERP implementation, AI automation, cloud hosting, and custom software development. We help businesses streamline their operations with modern technology solutions that scale with their growth.

We offer end-to-end solutions with transparent pricing and no hidden fees. Our team provides personalized support, quick implementation timelines (2-12 weeks), and includes website development, cloud hosting, and training in all our plans. We focus on modern, user-friendly technology that your team will actually want to use.

We serve a wide range of industries including Manufacturing, Retail & E-commerce, Healthcare, Financial Services, Education, and Real Estate. Our solutions are customizable to meet the specific needs of your industry and business processes.

Timelines depend on the scope of your project:

• Standard setup (core modules, clean data): 2–3 weeks
• Full suite with customisations: 4–6 weeks
• Multi-company or complex integrations: 6–12 weeks

We define your exact timeline on the free scoping call before any work begins.

Yes! We specialize in data migration from popular systems like Tally, SAP, QuickBooks, Excel spreadsheets, and custom databases. We ensure your historical data is cleaned, validated, and accurately transferred to the new system. Data migration services are included in all plans.

Absolutely! All our plans include comprehensive team training. We conduct hands-on sessions to ensure your staff is comfortable with the new system. Professional and Custom plans include additional training hours and ongoing support sessions.

We minimize disruption by implementing during off-peak hours when possible and running parallel systems during transition. Our phased approach ensures your business continues to operate smoothly while we set up and test the new system.

We don't use fixed-price tiers because every ERP project is different. We scope your project on a free 30-minute call and send you a fixed-price proposal within 48 hours,no surprise invoices. Implementation is priced per project; ongoing support runs as a monthly retainer.

See our pricing page for transparent day rates and a cost comparison for international clients.

Yes. We offer a free 30-minute scoping call where we walk you through a live Odoo or ERPNext demo with data similar to your business. We'll map your requirements and show you exactly how the system would work for you,before you commit to anything.

No long-term contracts. Implementation projects are fixed-price and completed in 2–6 weeks. Ongoing support retainers are month-to-month,cancel anytime with 30 days' notice. We earn your continued business by delivering results, not by locking you in.

Security is our top priority. We implement:

• 256-bit SSL encryption for all data transmission
• Daily automated backups with 30-day retention
• Secure cloud infrastructure with 99.9% uptime
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection
• Role-based access controls

We comply with industry-standard security practices to keep your data safe.

Yes! Our ERP system can integrate with popular tools like payment gateways, email marketing platforms, accounting software, e-commerce platforms, and shipping providers. We also offer custom API integration for your specific needs. Professional and Custom plans include development hours for integrations.

We maintain 99.9% uptime through redundant infrastructure and 24/7 monitoring. In the rare event of an issue, our team is immediately notified and works to resolve it quickly. All plans include regular backups, so your data is always safe. Custom plan clients get dedicated support with SLA guarantees.

Yes! Our cloud-based ERP is accessible from anywhere with an internet connection. Your team can work from office, home, or on the go using any device - desktop, laptop, tablet, or smartphone. We also offer mobile app development for native iOS and Android apps.

Support depends on your engagement type:

• Post-implementation: Email support (9×5) included for the first 30 days
• Monthly retainer clients: Priority support, same-day response
• Enterprise projects: Dedicated account manager, 24/7 SLA support available

All clients receive regular Odoo/ERPNext security patches and system updates.

Yes! All our plans include regular maintenance, security updates, and feature improvements at no additional cost. We continuously enhance our platform based on customer feedback and industry best practices. You always get the latest features automatically.

Response times depend on your plan and issue severity. Critical issues (system down) get immediate attention across all plans. Basic plan receives responses within 24 hours, Professional within 12-24 hours, and Custom plan clients have direct access to dedicated support staff for instant assistance.

Getting started is easy:

1. Book a free consultation - We discuss your needs and demonstrate the system
2. Choose your plan - Select the package that fits your business
3. Setup & migration - We implement the system and migrate your data
4. Training - Your team learns the system through hands-on sessions
5. Go live - Start using your new ERP with our ongoing support

Contact us today to schedule your free consultation!

To begin, we'll need:

• Overview of your current business processes
• Information about your existing systems and data
• Number of users who will access the system
• Specific requirements or customizations needed
• Timeline expectations

Don't worry if you don't have all this ready - we'll guide you through the discovery process during our consultation.