Frequently Asked Questions

erpnexai is a complete IT solutions provider specializing in ERP implementation, AI automation, cloud hosting, and custom software development. We help businesses streamline their operations with modern technology solutions that scale with their growth.

We offer end-to-end solutions with transparent pricing and no hidden fees. Our team provides personalized support, quick implementation timelines (2-12 weeks), and includes website development, cloud hosting, and training in all our plans. We focus on modern, user-friendly technology that your team will actually want to use.

We serve a wide range of industries including Manufacturing, Retail & E-commerce, Healthcare, Financial Services, Education, and Real Estate. Our solutions are customizable to meet the specific needs of your industry and business processes.

Implementation timelines vary based on your business complexity:

• Small businesses (Basic plan): 2-3 weeks
• Medium businesses (Professional plan): 4-6 weeks
• Large organizations (Custom plan): 6-12 weeks

We work efficiently to minimize disruption to your operations and ensure a smooth transition.

Yes! We specialize in data migration from popular systems like Tally, SAP, QuickBooks, Excel spreadsheets, and custom databases. We ensure your historical data is cleaned, validated, and accurately transferred to the new system. Data migration services are included in all plans.

Absolutely! All our plans include comprehensive team training. We conduct hands-on sessions to ensure your staff is comfortable with the new system. Professional and Custom plans include additional training hours and ongoing support sessions.

We minimize disruption by implementing during off-peak hours when possible and running parallel systems during transition. Our phased approach ensures your business continues to operate smoothly while we set up and test the new system.

Our transparent monthly pricing includes:

• Complete ERP system with all core modules
• Website development and hosting
• Cloud infrastructure with SSL certificates
• Regular backups and security updates
• Email or priority support (based on plan)
• Monthly analytics and reporting

No hidden fees or surprise charges!

Yes! We offer a free consultation where we demonstrate our system and discuss your specific needs. We can also set up a demo environment with sample data so you can explore the features before committing. Contact us to schedule your free demo.

Absolutely! You can upgrade or downgrade your plan at any time. When upgrading, new features are available immediately. When downgrading, the change takes effect at the start of your next billing cycle. We make it easy to scale with your business needs.

We don't charge separate setup fees - implementation is included in your plan. Our contracts are month-to-month with no long-term commitment required. You can cancel anytime with a 30-day notice. We believe in earning your business every month.

Yes! When you pay annually, you save significantly compared to monthly billing. For example, our Basic plan saves you 17% annually, and our Professional plan saves 11% per year. Annual customers also get priority support access.

Security is our top priority. We implement:

• 256-bit SSL encryption for all data transmission
• Daily automated backups with 30-day retention
• Secure cloud infrastructure with 99.9% uptime
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection
• Role-based access controls

We comply with industry-standard security practices to keep your data safe.

Yes! Our ERP system can integrate with popular tools like payment gateways, email marketing platforms, accounting software, e-commerce platforms, and shipping providers. We also offer custom API integration for your specific needs. Professional and Custom plans include development hours for integrations.

We maintain 99.9% uptime through redundant infrastructure and 24/7 monitoring. In the rare event of an issue, our team is immediately notified and works to resolve it quickly. All plans include regular backups, so your data is always safe. Custom plan clients get dedicated support with SLA guarantees.

Yes! Our cloud-based ERP is accessible from anywhere with an internet connection. Your team can work from office, home, or on the go using any device - desktop, laptop, tablet, or smartphone. We also offer mobile app development for native iOS and Android apps.

Support varies by plan:

• Basic: Email support (9x5) with response within 24 hours
• Professional: Priority support with 24-hour response time
• Custom: 24/7 dedicated support with SLA guarantees and dedicated account manager

All plans include regular system updates and security patches at no extra cost.

Yes! All our plans include regular maintenance, security updates, and feature improvements at no additional cost. We continuously enhance our platform based on customer feedback and industry best practices. You always get the latest features automatically.

Response times depend on your plan and issue severity. Critical issues (system down) get immediate attention across all plans. Basic plan receives responses within 24 hours, Professional within 12-24 hours, and Custom plan clients have direct access to dedicated support staff for instant assistance.

Getting started is easy:

1. Book a free consultation - We discuss your needs and demonstrate the system
2. Choose your plan - Select the package that fits your business
3. Setup & migration - We implement the system and migrate your data
4. Training - Your team learns the system through hands-on sessions
5. Go live - Start using your new ERP with our ongoing support

Contact us today to schedule your free consultation!

To begin, we'll need:

• Overview of your current business processes
• Information about your existing systems and data
• Number of users who will access the system
• Specific requirements or customizations needed
• Timeline expectations

Don't worry if you don't have all this ready - we'll guide you through the discovery process during our consultation.